Would be very grateful for some help. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. The only thing I see working on the Android app is the countdown random number
Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Tap the account you want to remove, and then tap Remove Account.. What can I do? Some information from your storage is collected to diagnose the issue. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. iPhones also require that you have an iCloud account. Push notifications are an excellent way to keep your users up to date on the most recent content. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Where do I change priority to higher so that I receive the notification. Q: Why am I getting notifications about my account activity? However, I now get three notification sounds after approving the request. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. This article answers common questions about the Microsoft Authenticator app. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. All of this could be fixed with a one time bypass for cloud! Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. Then, tap Settings and turn on the toggle for Enable push notifications. Q: Which version of the Authenticator app should I be using? Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. 2023 CNET, a Red Ventures company. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Used to optionally support Autofill on more apps and sites. Try this, hit the hamburger on the left and click on "backup this device". Q: What if my employee or student has multiple work or school accounts? It said that I was supposed to go to MS Authenticator, to authenticate my login to my . It was in the way more than I used it so I turned it off. It shows 8 digit one time passwords. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Since they have removed their account from the application they can not authenticate to the portal. What might be the issue? Q: I lost my device or moved on to a new device. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Thanks. This is not exactly the most elegant authentication solution I have ever seen. Answer. Fortunately, Microsoft Authenticator provides a backup and recovery option. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. View network connections. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. I have make sure that the battery . Microsoft Account unfortunately has been removed from Google play store. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. Oct 06 2018 If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Also, my MS Authenticator does not receive any notifications. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. All Rights Reserved. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Can you get notifications for some accounts on the app, but not others? Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. This is the only way to fix it. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Both features have been available on Apple products for years. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. If you have feedback for TechNet Subscriber Support, contact
Most accounts provide backup codes you can use if youve lost or damaged your phone. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. I have make sure that the battery optimization and all sort of notification permissions are allowed. A: Here's the full list of permissions that might be asked for, and how they're used by the app. Prevent phone from sleeping. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. but the amazing thing is they can reach other web-pages like google or Yahoo. I guess i've never noticed this as the notifications have just stopped working recently. I have been trying to log in to my Microsoft account on my new laptop. The notification you get that verifies your identity is also displayed on any other running app. The app will request this permission only if your organization has a policy requiring location. Dec 14 2021 This data allows our engineers to improve the app in ways that are important to you. Q: Will my users work or school account password get automatically synced? A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Not sure why but much less of a problem than not receiving the request. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Please help.Thank you. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Once i did that, I now get the notifications again. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Control vibration. 05:53 AM You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. For other accounts, youll see a six or eight digit number in theAccountspage of the app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. After I enter that information and return to the mail app, I get an error. All rights reserved. Just turn on theScreen Capturesetting in Authenticator and restart the app. How do I make sure notifications don't continue to go to my old device? Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. On iOS, Microsoft recommends allowing the app to access location always. Tap the Contoso account tile. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Its essentially the same process you went through when you set up the account originally. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. Only someone with access to your phone should be able to get your verification code. The app is available for free download on both Android and iOS devices. Camera. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Just clicking on it will cause a notification permission request to pop up which you can grant. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Then, select Add method in the Security info pane. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. Oct 06 2018 Q: What ifAutofillis not available for me in Settings? introducing new interoperability features, Do Not Sell or Share My Personal Information. A: The Authenticator app collects three types of information: Account info you provide when you add your account. You could search it on Google. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! You may also refer this article for more information: How to use the Microsoft . Regards, Walter By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Once the app generates a code, you will be able to log in to your account with it. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Run at startup. Draw over other apps. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) The software giant kicks off public testing for its Phone Link software. A: No. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. You can browse these log files in the app at any time to see the information being gathered. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. This type of notification is often used by banks and other financial institutions in order to protect their customers information. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. We select and review products independently. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. I'm glad I'm not the only one. Choose the account you want to sign in with. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Q: How can I get my Incident ID aftersending logs to customer support? I also cannot find a code to enter on my laptop from the app. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. The problem persists. Next, youll need to install Microsoft Authenticator on your new phone. Whenever I try to enter a MS service (e.g. This permission is only used when you report a technical problem through the app settings. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. I initially registered my MFA Account on a different device but I don't have an access to it any longer. 1. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Q: Why is my account tile gray and inactive? Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. This affects both personal and work/school accounts. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. A: Make sure the date and time on your device are correct and are being automatically synced. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. When the app is closed, I don't get notifications. Oct 06 2018 https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Read the contents of your storage. Use biometric hardware. Yes, multiple times. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Open the app, go toapps top-level menu, and then select Send feedback. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Much thanks mate! I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. I did change my tone for notifications so I knew it was "special". This way you can reenable push notifications. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. Can Power Companies Remotely Adjust Your Smart Thermostat? On Android, Microsoft Authenticator is failing to register for push notifications. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. You don't need Microsoft Account. Any help would be great here also. After you sign in with your username and password, you'll type in the verification code that's associated with that account. For me it was not required to remove settings or the whole app to solve it. This type of account is frequently called a "broker" account. This timer is the countdown to the verification code changing to the next code. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Make surethe accountisregistered for passwordless andisjoined to you work or school. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. TechCommunityAPIAdmin. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. Sometimes your organization wants to know your location before allowing you to access certain resources. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. We found that theres no way to export all your accounts, and then import them onto a new phone. Select the headings below to see more information. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Tap the three vertical dots at the top right, and then tap Settings.. This permission is required for sending notifications to verify your identity. Why am I seeing this? Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. 1. Setting up a phone number to receivephone calls to verify their identity. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access.