Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Borja estimates that. If I were to be offered this position, I would look forward to bringing these services to this area as well. I also receive emails from different pharmacy pages with interesting articles.". Did you consider that the patient's physical pain or feeling ill would make his temper short? The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. ", "I know this will come off as cliche, but it's truthful. If possible, pick a weakness that is not a core skill for the position you are interviewing for. ", "Once I was filling a prescription for 90 days 90 tablets. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. "I am a highly detailed person, and I thrive on having a high level of organization in my day. I've had a lot of success by focusing on building a reputation for consistency and follow-up. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). This accuracy ensures that patient care transitions from one caregiver to the next. There was not a formal method of teaching IR PAs. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. When have you had to adapt to change in the workplace? While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. This is a very good example of your problem resolution skills. These experiences have really opened my eyes to working with people from backgrounds different than myself. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. ", "Yes, I handle all of these administrative tasks in my current role. You've done well by answering diplomatically. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. I will receive an email with the related information any time there is a major headline about the healthcare industry. It's great that you are working on asking for help from a variety of people when needed. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Did you consider how leaving AMA would impact his health and well-being? ", "I work good with minimum supervision, but I also enjoy working with a team. "I have worked with diverse groups of people most of my career, including my time in college. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Have a question or concern? ", "Do my job and do it right. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. ", "You are searching for someone with 5 years' experience and I have two. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. We wanted to create a resolution with this person. This approach has greatly reduced in-house issues related to communication. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. I document all necessary information as soon as possible so that the record is up to date and accurate. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. Are there specific Kaiser volunteer opportunities you'd be interested in? ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. New hires were appreciative of learning one on one. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. The purpose of this page is to help you prepare for your job interview. Your work history sounds strong, and it seems as though you are very loyal to your work. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. "I handle stress very well, and when you call my references, they will attest to this fact. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Definition. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". I continue to work on this on a daily basis. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Submit as soon as possible so that you will have more time to gather the required supplemental documents. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. I discussed with hospital credentialing and became the first PA proctor in our Heath system. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Image source: Times Herald. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. I'd be curious to hear if your department had any needs in this area. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. . If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Dates shown above are approximate. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. ", "From a young age, I was raised around a farm and animals are a huge part of my life. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. In addition to this podcast, I also subscribe to a couple of industry blogs. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". ", "My position at Kaiser is a Radiology Physician Assistant. This process helped make our project a success in the end. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. I really like this answer! I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. She's fortunate to work from home, and makes about $32/hr w/ no degree. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Also, avoid telling the interviewer that you get along with everyone all the time. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. They want to know that your passions align well with what Kaiser Permanente is offering. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. One of the toughest parts of communication can be delivering bad news to people with whom you work. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. ", "I like my job, and I enjoy what I do. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. I make sure the on hands are right for the computer to order what's on auto order. If possible, avoid extreme responses that include speaking negatively of others or naming people. You also made sure to take action so that this did not happen again. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. I have enrolled myself in an evening/weekend workshop for the next six weeks. Than they call you for a second interview. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. Therefore, any date prior to 2019 might not be accurate. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. What makes you want to give back to your community? Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. For 180 days, my employees were rewarded for coming to work 10 minutes early. Do you consider yourself a compassionate person? Your response makes it clear that you volunteer in your community in various ways. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. Interview Questions Give an example of an improvement project you led Discuss with the interviewer what you would expect for compensation if offered this position. I greatly value the information shared between fellow professionals in our field. I have a kind and outgoing personality. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. The staff wanted to start double-booking patient time slots. As the manager, I knew I could not let this behavior continue. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). "A bit about me - I love to travel, read, and conduct research. I love working with like-minded people who set challenging goals for themselves. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. At the end of the day, many role titles are fluid. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". 91% said yes. Behavioral 2. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. ", "No problem. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. I like working in an industry where genuine care is valued. We did that twice a week, and it completely solved our scheduling problem. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Great work giving your example and then highlighting how you corrected the error. Any hiring authority should feel comfortable putting you in front of their valued customer base. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Early in my career, I probably worried too much about the fear of failure with my patients. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. But this is usually just for transitions. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. leader vs. follower). I am always sure that when at home, my family gets my attention first. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Our date tracking prior to 2019 was not accurately kept. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. Consider sharing how patients react to the way you communicate. I greatly value diversity. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. In the end, we awarded those with perfect attendance a $600 bonus. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. These relationships are created from the ground up. Excellent! If you can add in a little bit more about your education, that would round out your answer nicely. I like to manage my time to finish my projects on time. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". I think it's okay to be moved by someone else's experience, but I don't need to make it mine. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I indulge in the things that make me happy on my time off. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Finally, end your response by talking about the positive outcome. Discuss how you can thrive in this role, even during the most stressful times. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. When I enjoy what I do it doesn't feel like a chore. While there was no injury, I was required to report the fall to our safety team and I did so immediately. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room.