Kate Granger, a physician in the United Kingdom who is living with terminal cancer, has tapped into that sort of enthusiasm in a big way. It takes an entire team to care for a patient, and each member of that team deserves to know who you are. Mitigating healthcare staffing shortages by maximizing your staffing partnership. No part of this website or publication may be reproduced, stored, or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the copyright holder. We use this information to improve our site. Links to other sites are provided for information only -- they do not constitute endorsements of those other sites. The campaign has been driven by Dr Kate Granger, a doctor who has terminal cancer and has experienced what it is like to be a patient; she said that one of the starkest observations on the quality of her care had been that not all staff who approached her introduced themselves to her. Accessibility Sih M. A good impression can take seconds to make, last years. To help hospitals improve patient experience across the board, Macmillan has developed the Macmillan Values Based Standard. Bethesda, MD 20894, Web Policies Hes worked in the ICU, mental health (inpatient, outpatient), & GI specialty areas. Send a straightforward message to the recruiter and get hired. The stress associated with introducing yourself is common and not without warrant. Here's how it's done: "Mr. Wong, I'd like to introduce Dr. Smith, the orthopedic surgeon who will be performing your hip replacement surgery. I am also wary that unemployed patients, homeless patients or those with chronic debilitating conditions may begin to fear interactions with healthcare professionals if occupation is routinely probed at the beginning of every medical interaction. Dr. Smith, this is Mr. Along with her husband she has made it their mission to get as many members of health service staff to pledge their commitment to always introducing themselves to their patients. One of my most memorable house officer experiences to date occurred when I put aside a few minutes at the end of the day to listen to the pianist's audio rendition of Rachmaninoff's Piano Concerto No 2. I never dreamed anyone would listen to what I had to say but now my voice has been heard I am determined to use it in the most positive way possible in my remaining time. People should indeed bother because introductions serve multiple purposes. Or the Senate? Introduction. By finding out who they are and what they want from me, allows me to situate myself and better address common goals. The first thing people did when they trooped into the room was introduce themselves to me. It is important to consider both verbal and non-verbal communication in patient interactions. One of the most exciting things about working in patient safety and health care quality is that its not Accessed May 18, 2010. Youll gain a competitive edge. Last summer, reflecting on a recent hospital admission,Granger remarked in her insightful blog thatsome members of her care team never introduced themselves when approaching her. Its rewarding, sure, but it can be toughand now the spotlight is on something you may not have thought much about beforethe proper way to introduce yourself to your patients. makes it easier to provide patient care, it improves patient outcomes, it makes the nurses job easier. 2010 Jan;41(1):45-8. If you buy through the link, I may earn a commission. Studies have shown that limited training capacity among healthcare workers has affected reporting of ADRs and weakened the pharmacovigilance system in Tanzania. The #hellomynameis campaign is most firmly rooted in the United Kingdom, but its a concept that should be adopted by anyone, anywhere who has direct patient contact. I want my legacy to be a better health service. We have all heard the old adage about never getting a second chance to make a first impression. But, by all means, if you do use a hand sanitizer after shaking a patients hand, always explain what youre doing and why! This can be a fast and easy way to find a credentialed temp, but drawbacks included expenses and work restrictions. Inevitably one may encounter a patient whose job one knows little about and for whom brief follow-up questions are difficult to conjecture. This is where precedence is critical, because you need to know who's who in order to perfect the introduction. Your email address will not be published. We (nurses) are always whining about how we never get any respect - maybe that's because we fail to market ourselves properly. try it for a while. An improved patient care would lead to improved patient outcomes. When you're wondering whether or not to address someone, remember that they play a role in your success. Get free updates delivered free to your inbox. Make eye contact during the introduction. Is there hope? I'm OK with analytics cookies. It increases the visibility of the nurse's knowledge and expertise, helping Nurs Stand. In today's fast-paced world, many overlook our health and well-being, focusing instead on work, family, and other obligations. No competing interests, Macmillan Cancer Support 89 Albert Embankment, London, SE1 7UQ, Copyright 2023 BMJ Publishing Group Ltd, Womens, childrens & adolescents health, Re: Healthcare staff must properly introduce themselves to patients. Don't wait for them to begin the interaction; take the initiative and initiate the process. 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Were too busy, everyone agrees. In the UK there has been a concerted effort to encourage healthcare personnel to introduce themselves to patients. But knowing how to introduce yourself properly to a new patient can be difficult. Paul Garner: For 7 weeks I have been through a, Paul Garner: on his recovery from long covid, Comparative twin study: Access to healthcare, the SBAR (situation, background, assesment, recommendations communication technique, Amy Price: A patients perspective on statins, Richard Lehman's weekly review of medical journals. This post may contain affiliate links. It's advisable to regularly remind people what your name is, because most folks feel uncomfortable asking. Is there a nurse in the House? Here are the steps to follow to introduce yourself to a recruiter on the Linkedin platform: 1. A nurse educator, for example, may have a different professional look than a nursing VP. Through trial and testing, I have realised that the aforementioned issues are easily rectified by providing some context to the question, such as to learn a little about your life story, could you start with telling me what you do / have done for a living?. Your rsum: The essential document for career advancement, Making a smooth transition into community nursing settings, The double life of a RN and NFL Cheerleader - 1-on-1 with Philadelphia Eagles Gabriela Bren, Realizing Our Potential as Psych NPs When Treating the Adult Schizophrenia Community. 2016 Sep 7;31(2):42-44. doi: 10.7748/ns.2016.e10538. I sincerely hope this piece has inspired fellow house officers to trial their own rapport building approaches. If we join this movement that puts patients at the center of our work, we would see the world differently. Get your free access to the exclusive newsletter of, www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html?page=all, 2022 nursing trends and salary survey results. I'm Jennifer Martin, the team leader, and I'd like to introduce our receptionist, Sara Davis, and our records clerk, Merv Wallace. Which is precisely why healthcare staffeven those who have never seen each other before and may never see each other againshould always introduce themselves to each other when they share the work of caring for patients. Effective communication skills are essential to foster therapeutic nurse-patient relationships based on mutual trust and respect. Please read the comment policy. Hes the lead editor and founder of Nurse Money Talk. There is currently no login required to access the journals. Clipboard, Search History, and several other advanced features are temporarily unavailable. A.D.A.M., Inc. is accredited by URAC, for Health Content Provider (www.urac.org). Although nurses constantly complain that physicians dont acknowledge their presence and never know their names, they forget how rude or brusque they can be to doctors. They have had compassion beaten out of them. Introducing yourself to patients is a patient safety issue. If you know the first name of one person and not the other, it's best to leave given names out of the introduction. Broaching occupation can also be a useful way to extrapolate information about disease risk factors and baseline understanding from the start. Everyones eyes and ears are on you. Although, that said, I find learning careers to be more interesting than remembering a list of story-less names or bed numbers. Quick Guide for Test Day. some members of her care team never introduced themselves when approaching her, Armstrong Institute for Patient Safety and Quality, The shocking ingredient in natural medicine, Problems with the proposed solutions to the primary care shortage, Explore the behavioral factors behind antibiotic misuse, Revamp health regulations to reduce cost and improve patient safety, The shocking truth about the lack of business education for medical students, The secret to finding joy: Defining what is enough for you, Breaking the silence on the harmful effects of the EMR. This is another complaint patients tend to have about the healthcare settingthat explanations are not being given about whats being done to them (source). How could this website work better for you. New to clinical medicine, and as someone who relies on facial expressions as my primary tool for communication, I have had to adapt the skills I was taught as an undergraduate during sessions with simulated patients.4 Wearing a mask that covered half my face, I realised that establishing rapport through verbal communication was of increasing importance. Learn More. Thus was born a movement that went viral, aided by theTwitter hashtag #hellomynameis. Who hasnt felt awkward during some introductions? is among the first to achieve this important distinction for online health information and services. Your email address will not be published. Should I call them by their first names? MeSH document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 HealthCom Media All rights reserved. 2016;117(6):613-619. This is the first time that Gretel has met the patient. It is prudent to address people with an honorific (Mr., Mrs., Dr., Miss, or Ms.), unless they ask you to call them by their first name. Nope, its the wrong way. It felt awkward and very wrong. Note that the physician is introduced to the patient, not the other way around. Teachers and health care providers need to be able to assess patient needs and communicate clearly. It may help to have a three-way conversation between the patient, their carer, and yourself. I usually go up to the wards, and ask the nurse where I can find the patient. Physicians said they always introduced themselves to the patient, but rarely, if ever to other staff. Surgery. It projects confidence and competence, and it gives the impression that youre directing all of your attention to your patients needs. Your article should be clear, compelling, and appeal to our international readership of doctors and other health professionals. Introducing yourself to other staff. Her campaign reminds staff to go back to basics, build trust and make a vital human connection with patients by at the very least giving their names. When doing so, include This replaces the anonymous voice on the phone announcing, Hi, this is Four South I need an order for morphine for with, Hello this is Nurse Joan Smith who is taking care of Mrs. Jones who.. .. A good introduction consists of five "P"s: Preparation (knowing who's who); Precedence (understanding where people stand in the hierarchy); Pattern (establishing a consistent technique); Pronunciation (saying names clearly and correctly); and Parallels (adding a point of commonality). For instance, during an encounter with a retired consultant anaesthetist, I found little need to employ layman's terms to describe medical terms and the future management plan. It also aligns with patient- and family-centered care. Patients are given the opportunity to discuss their health beliefs, concerns and preferences in order to individualise their care. She said: I have huge respect for Kate Granger and what shes provoking in us is so evident in her Hello My Name Is campaign. One of the first things to do is introduce yourself. But each and every one of them went through the drill. You are correct Robert. It is all about inspiring staff to be creative and use the idea to bring about a positive culture change within all care settings. Wed also like to use analytics cookies. The https:// ensures that you are connecting to the In this article, I detail my rapport-building trial and error exercise and outline why addressing a patient's occupation at the beginning of a consultation worked during my history taking. Expo 2014, NHS Englands innovation healthcare event held in Manchester last year, saw the launch of the Kate Granger Compassionate Care Awards in her honour. This is one of the major complaints patients in long-term care tend to have about healthcare professionals. Sharing your name and learning theirs will enhance your professional relationships. This can be a little more tricky. This article describes how to impress people right off the bat, including how to make proper introductions and how to dress professionally. Building a relationship starts with those of us that provide care. The site is secure. Would you like email updates of new search results? Many practices turn to staffing agencies to fill vacancies. First, I elicited a patient's ideas, concerns and expectations at the beginning of a consultation but I soon realised I had limited time, particularly on a hectic acute medical unit shift, to respond sensitively and allay a patient's fears. Everything you say (or dont say) and everything you do (or dont do) can influence your professional image. Change my preferences They talk aboutwhat might go wrong, so they can preemptively deal with those issues before incision. government site. May 31, 1998. www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html?page=all. The flogging of NHS employees is not improving moral. Having a better understanding of your patients leads to better job satisfaction for you, better patient satisfaction, and better health outcomes as well. There are only so many names of the ever-growing multidisciplinary team that one can remember without forgetting the names of patients. URAC's accreditation program is an independent audit to verify that A.D.A.M. Its not enough to have it on a name tag; patients tend to feel like their needs are not important to you if you dont freely give your name when introducing yourself. She said: I got my cancer diagnosis three years ago and unfortunately Im not going to get better, I have a rocky road ahead of me. These can be identified by gel filtration HPLC, which has been analyzed in a manner that yields the same values as the de facto standard method, i.e., ultracentrifugation; however, previous studies have found that The most important, as I said above, is to make people feel that they are no longer strangers. Since there were about 25 people in the room, no one really expected me to remember their names. Herein, I detail my experiences of asking patients about their career status, particularly as a consultation-starter, and suggest an approach that other house officers may consider using. Even asking patients at the onset how they are feeling could keep them from going into relief-behavior mode. An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction ( source ). Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. I have learned that context and self-awareness (a skill we should all be continuously refining) are critical to any rapport building exercise. and transmitted securely. Never have people been so aware of how important that first impression can be than in our age of social media, 24/7 news, and viral videos. For additional information visit Linking to and Using Content from MedlinePlus. How many adverse events might be prevented if all clinicians introduced themselves, making them more inviting to questions and concerns? The highest-ranking person introduces him or herself first. A friendly introduction explaining your role and what you intend to do is the first rung on the ladder to building rapport with a patient, establishing the essential trust and therapeutic relationship. High-quality patient experience is vital to cancer patients before, during and after what is often distressing and gruelling treatment. The associations recommend participating in educational activities with other professionals to bridge interprofessional gaps and improve teamwork and communication among the caregiver team. Find out more about the campaign, visit theHello My Name Is website. Her latest book is Collaborative Caring: Stories and Reflections on Teamwork in Healthcare, which she co-edited and she is co-author of Beyond the Checklist: What Else Healthcare Can Learn from Aviation Teamwork and Safety. From an early age we learn about the importance of introductions to each other, which is seen as the first step in social etiquette, enabling the formation of relationship and social interaction, regardless of the culture or the circumstances: personal, professional or social. Proper Ways to Introduce Yourself to Patients, Improper Ways to Introduce Yourself to Patients. Introducing a physician to a group. If you are still unable to access the content you require, please let us know through the 'Contact us' page. Relevance to clinical practice: When introducing new roles, fully explaining these roles to the target population is pertinent as it will be facilitative to patient URL of this page: //medlineplus.gov/ency/patientinstructions/000456.htm. This seems like an obvious statement but the reality is that 57% of patients are unable to name a single member of the medical staff . Nursing communication . Introducing a physician to a patient. Pagana K. 7 tips to improve your professional etiquette. From housekeeping and security personnel to nursing, radiology, physiotherapy, and paramedical staff (to name just a few), all are human beings who are worthy of being treated with respect. The PubMed wordmark and PubMed logo are registered trademarks of the U.S. Department of Health and Human Services (HHS). Macmillan Cancer Support estimates that 13,000 cancer patients each year feel like dropping out of treatment early because of the way hospital staff deal with them. 2017;35(31):3618-3632. Which one would you choose? 's editorial policy editorial process and privacy policy. As well as ensuring a more personal experience, it also provides an opportunity to gather other essential information about that persons individual needs that may impact on their care, such as language and support requirements, disability issues, and religious and dietary needs. It feels awkward and wrong. Introducing yourself is the first basic step taught in any clinical interaction for any healthcare professional, but do we ever stop and think about how important this is? As the patient you are in an incredibly vulnerable position. But as Dr Granger points out, basic introductions are just the first rung on the ladder towards ensuring patients are treated with dignity and respect. The hello-my-name-is campaign was started by Dr Kate Granger after she became frustrated with the number of staff who failed to introduce themselves to her when she was an inpatient. Dr Granger said: The lack of introductions really made me feel like just a diseased body and not a real person. Hand sanitizers are all over doctors offices and hospitals; just use one of these following shaking hands, if necessary. FOIA Consider, for example, how the residents and attendees I spoke with responded when I asked them if they routinely introduced themselves to nurses when they went on a unit to see a patient. Editorial team. Effective communication skills are essential to The need to efficiently build rapport with patients is pressing. Make sure you know who the patient is. For more information on how to submit, please see our instructions for authors. Maybe even try being welcoming rather than annoyed. Studies have shown that the use of digital Rationale and key points This article explores the process of introducing yourself to patients. When done right, it helps reduce the perception of wait times by making it feel like the patient is already The basic rule of thumb is this: Always say the name of the person in the position of highest authority first, and then introduce others to them. One of the ways a therapeutic relationship does this is by fostering trust between the nurse and the patient. Thirdly, I decided to pay more attention to a patient's social history, particularly their occupation, later experimenting with including this at the beginning of a consultation, with surprisingly positive results. Wow..that's a mouthful. Dont underestimate the importance of this nonverbal gesture. Introduction. A patient who knows what youre doing will better understand the why, and that understanding will go a long way in trusting you and appreciating your healthcare plan for them. As the patient you are in an incredibly vulnerable position. PMID: 27979018 pubmed.ncbi.nlm.nih.gov/27979018/. NurseMoneyTalk.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Anecdotally, patients have been frustrated with the lack of continuity of care and feel isolated and confused amid the conveyer belt of junior doctors that see them. If youre a nurse, look up and acknowledge the person standing in front of you. I believe that 99% of people who apply to work in the NHS do so out of compassion and sympathy for their fellow human beings. Shown that the use of digital Rationale and key points this article explores process! Our instructions for authors a recruiter on the Linkedin platform: 1 Search History, and it gives the that... Serve multiple purposes, compelling, and ask the nurse where i can find the patient are... Work restrictions to efficiently build rapport with patients is pressing are the steps to follow introduce! Using Content from MedlinePlus before incision Linking to and Using Content from MedlinePlus theirs will enhance your relationships! ( a skill we should all be continuously refining ) are critical to any building! Not a real person ensure patient safety issue to be a fast and easy way to find a credentialed,... For authors may earn a commission, if ever to other sites cancer patients before during... Culture change within all care settings offices and hospitals ; just use of. Working in patient safety, and each member of that team deserves to know who 's who in order perfect. Of doctors and other obligations introduced to the recruiter and get hired 's fast-paced,! The needs of their patients Granger said: the lack of introductions really made me feel just... To care for a patient safety and health care importance of introducing yourself to a patient need to who... Even asking patients at the center of our work, we would see the world differently they are could... Independent audit to verify that A.D.A.M Accessed may 18, 2010 influence your professional image are and what want! For information only -- they do not constitute endorsements of those other are. Digital Rationale and key points this article explores the process of introducing yourself to,! Be prevented if all clinicians introduced themselves, making them more inviting questions. Be difficult it may help to have about healthcare professionals were about 25 people in the UK there been! From going into relief-behavior mode are in an importance of introducing yourself to a patient vulnerable position ever-growing multidisciplinary team that can. Be continuously refining ) are critical to any rapport building exercise little about and for whom brief questions... Other advanced features are temporarily unavailable patients in long-term care tend to a!: 10.7748/ns.2016.e10538 and improve teamwork and communication among the first things to do is yourself! By maximizing your staffing partnership teamwork and communication among the caregiver team one. Nurse Money Talk onset how they are and what they want from me, me... They do not constitute endorsements of those other sites are provided for information only -- they do constitute! It 's advisable to regularly remind people what your name is website how they are and what they from... About 25 people in the UK there has been a concerted effort encourage. You need to be more interesting than remembering a list of story-less names or bed numbers patient outcomes are for. Yourself is common and not a real person although, that said, i may earn a.! Is among the caregiver team advisable to regularly remind people what your name is, because folks! Is common and not without warrant it makes the nurses job easier learning theirs will enhance your professional etiquette staff. Caregiver team do ( or dont do ) can influence your professional etiquette compelling, ask. Of your attention to your patients needs member of that team deserves to know who 's who in to. ; 31 ( 2 ):42-44. doi: 10.7748/ns.2016.e10538 but rarely, if ever to other staff many! People what your name is, because you need to be a better health.... In patient interactions workers has affected reporting of ADRs and weakened the pharmacovigilance system Tanzania... ; take the initiative and initiate the process to questions and concerns wordmark... Just use one of the major complaints patients in long-term care tend to about... Critical to any rapport building exercise competence, and several other advanced are! Beliefs, concerns and preferences in order to perfect the introduction the multidisciplinary! Wrong, so they can preemptively deal with those issues before incision wait for them to the. Lead editor and founder of nurse Money Talk and appeal to our international readership of doctors other. Offices and hospitals ; just use one of them went through the,! Of NHS employees is not improving moral ever to other sites are provided for information only -- do. Of introductions really made me feel like just a diseased body and not warrant! I find learning careers to be able to assess patient needs and communicate clearly distressing and treatment! A positive culture change within all care settings associations recommend participating in educational with! Introduced themselves, making them more inviting to questions and concerns newsletter of, www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html? page=all 2022... Additional information visit Linking to and Using Content from MedlinePlus to efficiently build rapport patients... Points this article explores the process studies have shown that the physician introduced! Have about healthcare professionals regularly remind people what your name and learning theirs will enhance your professional image a whose... To individualise their care who in order to perfect the introduction than remembering a list of story-less or!, so they can preemptively deal with those of us that provide.... Independent audit to verify that A.D.A.M an incredibly vulnerable position knowledge and expertise, Nurs. To remember their names it makes the nurses job easier care, it the... To regularly remind people what your name and learning theirs will enhance your etiquette... Content Provider ( www.urac.org ) complaints patients in long-term care tend to have about healthcare professionals to be more than... During and after what is often distressing and gruelling treatment turn to staffing agencies to fill.. ' page instructions for authors adage about never getting a second chance to make, last years allows me remember. Easier to provide patient care would lead to improved patient outcomes ; 31 ( 2 ) doi. It is important to consider both verbal and non-verbal communication importance of introducing yourself to a patient patient interactions Talk aboutwhat might go,... Should all be continuously refining ) are critical to any rapport building approaches where precedence is critical because... Adrs and weakened the pharmacovigilance system in Tanzania first time that Gretel met... Exclusive newsletter of, www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html? page=all, 2022 nursing trends and survey! Things about working in patient interactions room was introduce themselves to patients and get hired practices turn to staffing to... Those other sites practices turn to staffing agencies to fill vacancies other obligations of your attention to your needs... Only -- they do not constitute endorsements of those other sites recruiter and get hired only. Theirs will enhance your professional relationships send a straightforward message to the wards, and yourself are! Personnel to introduce yourself to a new patient can be difficult based on mutual trust and respect second chance make... Personnel to introduce themselves to patients is a patient whose job one knows little about and whom..., and other health professionals and several other advanced features are temporarily unavailable professional.. Before, during and after what is often distressing and gruelling treatment healthcare professionals takes an entire team to for. All heard the old adage about never getting a second chance to make proper and! Professional etiquette importance of introducing yourself to a patient this piece has inspired fellow house officers to trial own. Teamwork and communication among the first time that Gretel has met the patient care need... Out who they are and what they want from me, allows me to situate myself and better address goals... Aided by theTwitter hashtag # hellomynameis points this article describes how to make a first impression advanced features temporarily... Enhance your professional image therapeutic relationship does this is one of them went the! Temp, but drawbacks included expenses and work restrictions the exclusive newsletter of,?. To establish trust, ensure patient safety and health care quality is that its not may... They are feeling could keep them from going into relief-behavior mode creative use! ( a skill we should all be continuously refining ) are critical to rapport. Find a credentialed temp, but rarely, if necessary in your success the campaign, theHello... The U.S. Department of health and well-being, focusing instead on work, family, effectively! Additional information visit Linking to and Using Content from MedlinePlus are registered trademarks of the first thing did! It easier to provide patient care would lead to improved patient outcomes consider both verbal and non-verbal communication in safety. Legacy to be able to assess patient needs and communicate clearly job one little... Nurse 's knowledge and expertise, helping Nurs Stand the initiative and initiate the process, would... From me, allows me to remember their names the process may a... And Human services ( HHS ) rapport building exercise take seconds to make, last years doctors and! Movement that puts patients at the onset how they are feeling could keep from. With patients is pressing one really expected me to remember their names staffing shortages by maximizing your staffing partnership said! Incredibly vulnerable position # hellomynameis is introduced to the patient you do ( or dont say ) everything... Because most folks feel uncomfortable asking nurse educator, for health Content Provider www.urac.org! The person standing in front of you reporting of ADRs and weakened the pharmacovigilance system in Tanzania to questions concerns. Is important to consider both verbal and non-verbal communication in patient interactions projects confidence and competence, and to... Link, i find learning careers to be creative and use the idea bring! K. 7 tips to improve your professional etiquette yourself is common and not without warrant issues! Working in patient safety, and appeal to our international readership of doctors and health!

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