No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 684 Posts. By Rhona Shennan 23rd Jul 2020, 3:38pm Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. and that I would only receive a refund if the concert was cancelled etc. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. I haven't received an email confirming my order. Not only no refund. 5.2 Violations, Termination and Suspension. I am based in Indiana. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. 2.13 Ticket Information. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . We may also first deduct any amount you owe us from any amount we owe you. You agree . 2.2 Registration. Go on and tell us about your poor consumer experience. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Complain to the ticketing website. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Taylor Swift Tickets. Ticket-holders to postponed events will be able . Our guarantee does not affect Your statutory consumer rights under UK law. Ticket-holders to postponed events will be able . As well as was able to select what section I wanted to be in for the price I had selected. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. My partner has a job where he is required to go away at the last minute. Top Class Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Please add me Celine Dion Golden 1 Sacramento Ca want my money back. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 5.4 Making Adjustments. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. 3.2 Other Information. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. All sales and bids are final. The Weeknd Tour 2023. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Tickets for Waste Management Phoenix Open. The Weeknd Concert Tickets. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. contends that Viagogos action is in direct violation of the companys stated policy. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Instead, it sat on your $2,031. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Can I pick up my tickets instead of having them shipped? In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 7.2 Copyright. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. About Us the price it is sold for on the primary market). 'It's been a bit of a headache and I don't know where I stand with anything.'. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. But Which? The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. It will stay valid for the new date. They also had another 150.00 dollars worth of fees per each ticket. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Waste Management Phoenix Open Ticket. However, despite the official announcement . Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Nelnet Servicing Data Leak Your Personal Information At Risk! "If . Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Mar 1, 2018. To be a member of this Site, You must agree to accept the terms in this Agreement. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Sent info several times and they made every excuse under the sun. They do not say they are going to charge such fees per a ticket . Festival de Vina Tickets. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. 7.1 Ownership of Intellectual Property. Viagogo promises "a full refund" if any problem arises, while Get Me In! Also,directly on our website! This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 6.8 All Sales are Final. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Take a look at our advice on writing a letter before you make your claim. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. . Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Which? Coronavirus outbreak: cancelled or postponed events - can I get my money back? viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Bruno Mars Tickets. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Stray Kids Tour 2023. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. No refund, no answered or returned email for days. This company is a total scam. 2.16 Claims under the viagogo Guarantee. Such notice shall be deemed given one business day after the email is sent. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 2.1 Requirements. I bought tickets for Rammstein before the pandemic and they would not refund me. Carnaval Barranquilla Tickets. Since June, we've found listings for events at all of these venues on Viagogo. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Rufus Du Sol Tickets. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Unfortunately it might take a lot of back and forth communication. spiritus Forumite. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. 1.2 Ticketing Exchange. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 'Such tickets will become void and the ticket holder refused entry to the theatre. 2.10 Collecting Payment. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? That's not something you're likely to shake off. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Join The South Shore Hospital Data Breach Class Action, Today! Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Required fields are marked *. All Rights Reserved. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". has spoken to a number of ticket holders who have been denied refunds for cancelled events. You will need a username and password to access the Site and use the Services. Can I buy tickets that are personalised with someone else's name on them? Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Yes, add me. Viagogo will keep saying they already paid you but they will never show you the proof of payment. I have been researching this company and very bad negative reviews, and practices. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. We will also add Tax on our fees as applicable. viagogo AG is registered in Switzerland, Company No. Jay Chou Concert Tickets. To open a dispute: 1.Log in to your PayPal account. Hombres G Concert Tickets. I have been fighting with viagogo since October of 2021 with an canceled event. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Travis Scott performs on stage during Wireless festival in London last year. Harry Styles Concert Tickets. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'.
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