It arrived today. Bottom linebe professional. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Just be warned though, Posh usually makes you send back the whole bundle for the refund. There is know info in the envelope to help me. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. I did. If you like what you read, you can support the blog by buying me a hot cocoa. #2. How can she claim this after accepting the order to begin with? SAME HERE. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? I sent the package back but I didn't put the return label on it I sold boots on poshmark . You can always re-list the item on Poshmark! They are even lower at their discount stores. Now, I teach people how to do the same while skipping years of trial-and-error. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. If the case is approved, the whole bundle must be returned. This is just terrible. Poshmark keeps the money until the item is delivered and accepted by the buyer. If there are any flaws present, photograph them close up and describe the flaw in your listing description. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! It's been nearly a week since this happened. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. My advice? I opened a case so I could return it. thanks. Im sorry, Ive never sent packages. Sure. Otherwise, all sales are final. The other buyer was an absolute nightmare! Make sure your item is well-lit so your pictures dont turn out grainy. I hope this makes sense. Select Comment on Case. Select Sent the wrong item. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Click the order for the item (s) you wish to. Hi! You must log in or register to reply here. I was trying to contact a seller with the same issue and it posted here, apologies! Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. There was no alteration or deception in the sale of the dress. The seller puts whatever they want in the package. I feel that posh has been banking on new sellers to grow. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. On the listing page, select Share. Create an account to follow your favorite communities and start taking part in conversations. pants No stains/holes Smoke free home Buyers like to know youre sincere. Like this post? What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. 122 78 r/poshmark Join 23 days ago Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. When you see that sometime has liked your item, make an offer even if it's small. Poshmark is a popular website for selling lightly used clothes. I'd message the seller and see if the two of you can work something out in another transaction. Don't have a tape measure? Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! Your shipping costs are reduced to $4.99 when you do this. Poshmark allows four pictures, but sometimes employees will ask for more. Trades and Offline Transactions. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. Ive made over $90,000 selling clothes on Poshmark. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. Sales on Poshmark are final. The item was damaged or lost. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Even if only one thing is incorrect. You bear all risks associated with any such transactions. Learn More. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Also, if youre selling as a business, youll want to keep up a professional image of your business. Same situation just happened to me too! She paid $100* for a reformation dress that she did not get. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. To approve the return: In the app Go to the Account Tab (@username). Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Wendy pepe By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. Sucks how dishonest people are. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . Undisclosed wear or damage (no matter how small it is) It may not display this or other websites correctly. I found another of the same bag.just left the seller a message asking if it was still available. Welcome to #thePoshLife, a blog by Poshmark! I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . Hi so sorry I dont know why this posted here! Select a listing. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Were all human! Press question mark to learn the rest of the keyboard shortcuts. So my question is, what happens if the jeans never show up? After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Showcase all angles of your garment. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. makes a series of notes reminding myself to double check items. I don't use PM so I'm asking this question out of curiosity. Ive heard of sellers receiving returns that were damaged in some way. Happened to me too. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. I wish you put it back to the way it was I hardly saw anything in the shipping is high. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). Opening a case is the ONLY way to do this properly. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. If youre not actually in the wrong, try to avoid apologizing. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Accidentally sent the wrong item what happens?! I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. To approve the return: In the app Go to the Account Tab (@username). I am unable to use Twitter an Instagram it says whoops not working. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. 2. Cookie Notice PlusPoshmark pays the return shipping costs! The listing will automatically open and your cursor will be dropped into a comment box. Press J to jump to the feed. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. 6 Ways to Grow Your Poshmark Reselling Income Faster. In most instances, you should provide a response to an open case. . Sent the wrong item. Submitted: 2 day ago . I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Select My Sales. Poshmark pays for shipping on returned items. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. They are trying to get the new users sucked in by giving them the sales. Good 5 star experience. However, a buyer cannot request a return because the item didnt fit or they changed their mind. The given measurements dont match the buyers measurements. Where can I find out whats going on? Reddit and its partners use cookies and similar technologies to provide you with a better experience. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. She order wrong item we. My sales were good, not great when I first started around April 3rd. Create an account to follow your favorite communities and start taking part in conversations. Before you respond, evaluate the reason for the buyers return request. It's not right for these women to change their minds or make things up. Do your best to address the case and see it resolved, then move on to making more sales. They said I didn't respond, but I did, with narrative and photos . JavaScript is disabled. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Please, please, please create an option to report/remove inactive sellers. She replied to my questions after I purchased and was very nice. If you still have additional photos of the item saved to your phone, submit those to support your case. No not at all, the candle is sitting on my dining room table Lol. Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. Seems pretty rotten for the seller who sent a significantly more expensive item. At this point I dont care if I get them or not, Id just like a refund. You can also respond that you accept the request for a return if you do. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. My order number is. Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. You bear all risks associated with any such transactions. To do this, in the app, select the three dot menu (.) Especially if the buyer is being rude to you. I asked her again Thursday and once again no reply.
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