amex platinum purchase protection lost item

And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. You also may be asked to return the item to Amex in the event it cant be repaired or to provide proof of loss via a repair estimate form or photographs showing the item's current condition. Amex Purchase Protection Claim takes so long I have never use Amex Claim before and I lost my laptop recently on public transit which cost me about $2K lost. Related: Best credit cards with purchase protection. Any purchase that is not in an excluded category and is made with a qualifying American Express card will receive purchase protection. It can help protect Covered Purchases made on your Eligible Card when theyre accidentally damaged, stolen, or lost, for up to 90 days from the Covered Purchase date. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Whether you want to pay less interest or earn more rewards, the right card's out there. Buyer's Assurance Protection Plan extends the original equipment manufacturer's basic warranty, the plan will not extend any additional coverage purchased from the manufacturer, retailer or any other source. Click "file a claim" and select the card for which you're filing a claim, enter your date of purchase and click "continue.". is a location independent digital nomad who has traveled full time since June 2017. Extended Warranty benefits extend your manufacturers warranty coverage, often by as much as a year. Finally, some American Express cards offer purchase protection even when you lose a recently-purchased item. Welcome bonus: Earn $200 cash back after spending $500 on purchases in your first three months of account opening. If your Card is not listed on this page, if you are an Additional Card Member, or to determine whether you have coverage, please call the number on the back of your Card to verify your benefits View Policy View Policy View Policy View Policy Items damaged by natural disasters are subject to different terms and limits notated in each cards terms and conditions. Maximum coverage per purchase protection claim: $10,000 per item ($500 per event related to a natural disaster). Welcome bonus: Earn 60,000 Membership Rewards points after spending $4,000 on purchases on your new card in your first six months of card membership. Good news: AMEX includes Purchase Protection as a benefit on all of its cards shown here. ;*KLjmNT Do not sell or share my personal information. To view rates and fees of The Platinum Card from American Express, see this page. The manufacturer was completely unwilling to repair or replace it, but once again I remembered my Amex extended warranty policy and filled out an online claim form. Let's look at how Amex purchase protection works, which AmEx cards feature it and the limitations and exclusions of this coverage. Earning rates: 5% cash back on up to $1,500 in combined purchases in bonus categories each quarter you activate and on travel booked through the Ultimate Rewards portal; 3% cash back on dining and drugstores; 1% cash back on all other purchases. Thankfully, many credit cards offer so-called "purchase protection" that covers theft, damage and loss within a set time after purchase. If a recently purchased item is damaged, stolen or lost, your first step should be to determine whether the card used to purchase the item has purchase protection. Its easy to write off these policies as being too much of a hassle or, conversely, being too good to be true. NerdWallet strives to keep its information accurate and up to date. From porch pirates to Murphy's law, a lot can go awry between the time you buy an item and make use of that purchase. To be eligible, all you have to do is charge a portion of your qualifying purchase to your American Express card but youll only be reimbursed up to the amount charged to your card. %%EOF 2 points per dollar on flights booked directly with United, dining and hotel stays when booked directly with the hotel; 1 point per dollar on other purchases. And be aware of excluded purchases, too. Delta SkyMiles Blue American Express Card. Terms, Conditions and Limitations Apply. Read more. Performance information may have changed since the time of publication. Delta SkyMiles Gold Business American Express Card. In contrast, more than a dozen personal American Express cards include loss as a qualified purchase protection reason in their benefits. Shop more. Earn 4X Membership Rewards Points at Restaurants, plus takeout and delivery in the U.S. Terms, Conditions and Limitations Apply. Eligibility and Benefit level varies by Card. Authorized users are also covered, as . only covers up to $10,000 per covered purchase. *Benefits may vary by issuer. This is just one scoring method and a credit card issuer may use another method when considering your application. Blue Cash Everyday Card from American Express. Virtually all Amex Membership Rewards, cash back and travel credit cards come with this benefit, ranging from basic cards to ultra-premium cards like The Platinum Card from American Expressand co-branded cards with Hilton and Delta (Terms apply). Purchase protection offers short-term insurance for your everyday purchases, in case the items are stolen or damaged. Yes, cardmembers of the American Express Gold Card are covered by AmEx's purchase protection coverage. 4. Delta SkyMiles Platinum Business American Express Card: $15 back per month on U.S . Shop safe withSafeKey. There are limitations to this policy, so be sure to read your card's benefits guide for a full explanation of what's excluded under purchase security. Would probably help your claim, Amex should be able to help you out. If submitting a claim by phone, you will be asked certain questions about your claim. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Delta SkyMiles Platinum Business American Express Card. Check your benefits guide for complete details. Terms apply to the offers listed on this page. However, this does not influence our evaluations. An increasing number of brick-and-mortar retailers (from The Home Depot to the Apple Store) will now email you a receipt from the register. Shop moreconfidently with your Card knowing we have your back. However, Ive filed two claims with Amex in the past; in both cases, I was pleasantly surprised at how quick and easy the process was. Coverage is limited to the amount charged to your card, up to $10,000 per item and $50,000 per card each calendar year.^. Some may have trouble using Uber/food credits. The card details on this page have not been reviewed or provided by the card issuer. Terms apply. Editors note: This is a recurring post, regularly updated with new information. All information about Amex EveryDay Credit Card has been collected independently by NerdWallet . The Capital One Venture X Rewards Credit Card is an excellent everyday spending card. Big spenders should note that the purchase protection on. When considering which card to use for your next big purchase, dont forget about the purchase protection coverage perk on your American Express cards. %PDF-1.6 % In these cases, Amex will refund the entire purchase price up to $300 per item, excluding shipping and handling charges. Earn 3X Membership Rewards points on flights booked directly with airlines or on amextravel.com. Terms apply. I definitely lean toward my Amex card when I buy a television, computer or a major appliance that can be costly to repair even if it means sacrificing bonus points. In the case of a damage claim, you may need to send in the broken item. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Some of the more popular Amex cards offering extended warranty coverage include The Platinum Card from American Express and other consumer versions of the Platinum card, The Business Platinum Card from American Express, American Express Gold Card, American Express Green Card, American Express Business Gold Card, Delta credit cards, Hilton credit cards, Marriott credit cards and The Blue Business Plus Credit Card from American Express. This information may be different than what you see when you visit a financial institution, service provider or specific products site. By taking advantage of the valuable shopping protection policies offered by most American Express cards, you can save hundreds (or even thousands) of dollars when a purchase doesnt work out the way you hoped. Purchase Protection is underwritten by AMEX Assurance Company. For The Platinum Card from American Express, Delta SkyMiles Reserve American Express Card, American Express Gold Card, Gold Card, and Ameriprise Gold Card Members Purchase Protection can also help protect your purchases for up to 120 days* from the date of purchase if the item is stolen, accidentally damaged or lost. The Blue Business Plus Credit Card from American Express. Compact discs, digital video discs, mini discs, audiotapes and videotapes. The information for the Amex Green Card has been collected independently by The Points Guy. You can convert your Chase Freedom Flex earnings to Chase Ultimate Rewards points if you have an eligible card that earns Chase Ultimate Rewards points, such as the Chase Sapphire Reserve or Chase Sapphire Preferred Card. Business fixtures including air conditioners, refrigerators and heaters. The Hilton Honors American Express Business Card. Remember you need to provide a copy of the purchase receipt and file a Notice of Claim within 30 days of the loss or damage. Are you sure you want to rest your choices? So, checking the terms for your AmEx card when you need coverage is essential. update? Finally, be diligent, complete and timely when you file your claims. Books, magazines or periodicals of any kind. All rights reserved, If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express Card. Tip: Use WalletFlo for all your credit card needs. Let's take a look at the current coverage on The Platinum Card from American Express as an example. AmEx purchase protection covers lost, stolen or damaged items within the first 90 days after purchase. He published over 2,000 articles on The Points Guy before becoming a freelance writer. Items that are rented, leased or borrowed. Although this is an oft-overlooked benefit, purchase protection can provide exceptional value. At the time of writing, The Platinum Card from American Express holders are covered for up to 90 days from the date of a covered purchase of an eligible item. You want a travel credit card that prioritizes whats important to you. Not lost, you know where you left it, and someone took it knowing it did not belong to them. Many or all of the products featured here are from our partners who compensate us. Learn more: The best travel credit cards right now. You want a travel credit card that prioritizes whats important to you. This compensation comes from two main sources. Be sure to check each cards individual purchase protection policy before making an expensive purchase on an Amex card. How To Find The Cheapest Travel Insurance. 14 points per dollar at eligible Hilton properties; 7 points per dollar on flights booked directly with airlines or through Amex Travel; 7 points per dollar on car rentals booked directly from select car rental companies and at U.S. restaurants; 3 points per dollar on other purchases. A copy of the claim settlement from your primary insurance company, if applicable. While extended warranty coverage offers more comprehensive damage protection, purchase protection gives you more protection in case of theft. Juan is a travel writer that specializes in travel and personal finance, including content on credit card products and airline and hotel loyalty programs. Earning rates: 3% cash back at U.S. supermarkets, U.S. gas stations and U.S. online retail purchases on up to $6,000 per calendar year in purchases for each category (then 1%) and 1% cash back on other purchases. American Express is a financial services company that offers credit cards, debit cards, charge cards and travel services. AmEx purchase protection is complimentary coverage provided on most AmEx cards that covers theft, loss and damage to eligible items within the first 90 days of purchase. The claim should be provided within thirty (30) days of the loss or as soon as reasonably possible. when you need coverage is essential. Our partners compensate us. bought the Airpods Max and ended up loosing them on my flight, I put them in the seat pocket in front of me during the meal and completely forgot that they were in there. 971 0 obj <>/Encrypt 962 0 R/Filter/FlateDecode/ID[]/Index[961 35]/Info 960 0 R/Length 65/Prev 833811/Root 963 0 R/Size 996/Type/XRef/W[1 2 1]>>stream Policies are underwritten by AMEX Assurance Company. Terms apply. Benefits also includes a per occurrence maximum for any one Purchase Protection Covered Event related to a Natural Disaster as describedbelow . The most common coverage amount is $1,000 per covered incident, but some premium American Express cards cover purchases. Other business cards only offer coverage for damaged or stolen items on purchase protection claims. Past performance is not indicative of future results. All American Express cards with extended warranty benefits provide the same amount of coverage. The following items are excluded from this policy: See the entire return protection policy for your card here. Official application link: Chase Freedom Flex. For example, the Blue Cash Everyday Card from American Express and Amex EveryDay Credit Card* credit cards carry up to $1,000 coverage per incident, up to $50,000 per card member account per calendar year (Terms apply.). Terms apply. Terms, conditions and limitations apply. 0% intro APR for 15 months from account opening on purchases and balance transfers. In this case, you must purchase an item thats eligible for coverage and the loss cant be due to an excluded reason. This coverage is complimentary on most AmEx cards including some debit,. Please read important exclusions and restrictions. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. You should also know that purchase protection does not cover damage to items when shipped by a third party and under their temporary care, including a common carrier. Hilton Honors American Express Surpass Card. This benefit offers cardholders compensation when a store will not accept an eligible item for return within 90 days of purchase. We'll run a soft credit check to find special offers, but it wont affect your credit score. Thankfully, its really easy to search my email inbox to find receipts for everything Ive bought online. JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy. Related: Your complete guide to shopping protections on American Express cards. Finders keepers is not really a thing. Business Green Rewards Card from American Express is no longer available through NerdWallet. So for example, if someone were to break into your car and steal your laptop, youd be covered under purchase protection, as long as you purchased it with your American Express card. After logging in, click "File a Claim." Go through the online claim process and provide the required information. Other American Express business cards offer the standard $1,000. Since youll earn at least 2 Capital One miles per dollar spent on all purchases and also get extended warranty protection and return protection, this card is an excellent choice for shopping. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. An itemized receipt from the retailer showing the purchase. Health care items and/or medical equipment. How to file a purchase protection claim with Amex. With purchase protection, you can file a claim to be reimbursed for any eligible item you bought with The Platinum Card from American Express if . Amex's extended warranty perk applies to warranties of five years or less. Amex purchase protection lasts for 90 days from the purchase date. 3 points per dollar on eligible Delta purchases; 1 point per dollar on other purchases. Location: ZOA, SFO, HKG. Business Green Rewards Card from American Express. Not as useful for those living outside the U.S. While extended warranty coverage offers more comprehensive damage protection, purchase protection gives you more protection in case of theft. Can You Buy Gift Cards with a Credit Card? For example, The Platinum Card from American Express and other cards offer purchase protection, which can reimburse you if a covered item is stolen or damaged within a specified window of time . Amex has you covered in that instance, too. $10,000 per claim, $50,000 per year for the, Delta SkyMiles Reserve American Express Card. That proof of loss depends on the circumstances. Underwritten by AMEX Assurance Company. If you purchase a high-end $2,500 laptop, you should charge it to your premium card with a $10,000 per incident limit rather than a card with a $1,000 per incident coverage limit. Gifts are covered as long as they were purchased using an eligible card, Eligible World and World Elite MasterCard cards, Guide to Visa Signature benefits via CapitalOne. Earning rates: 10 miles per dollar spent on hotels and rental cars booked through Capital One Travel; 5 miles per dollar spent on flights booked through Capital One Travel; 2 miles per dollar spent on all other purchases. Other shopping protections: The extended warranty protection extends eligible manufacturers warranties of three years or less by one additional year. Check here before booking an award fare. Its a good idea to keep damaged items until the claim is complete. *, Maximum coverage per account for purchase protection: $50,000 per card per calendar year.*. These cards, each chosen with a particular type of consumer or purchase in mind, are discussed below. It's important to understand that if you simply lose an item, as opposed to it being stolen, it might not be covered. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Motorized vehicles, parts and accessories. Buts its still "status open" now and have no update. Purchases must be made in the U.S. or its territories, Send Money & Split Purchases: Venmo and PayPal, Credit Intel Financial Education Center. As with any insurance policy, the devil is always in the details. This purchase protection product covers damage and theft, but only up to $500 per claim and $50,000 per account. Quote: Originally Posted by JeffD. The coverage is limited up to $1,000 per occurrence, up to $50,000 per Card Member account per calendar year. You can see the benefits for all American Express cards on Amexs website and can consult our guide to shopping protections on American Express cards, but you may need to call or log into your account to see the guide to benefits for cards issued by other banks. I have the Platinum card so would this be covered under lost item protection or would I be SOL? By Cristina Gibson | American ExpressCredit IntelFreelance Contributor. Make sure to file a claim within 30 days of the incident - or as soon as reasonably possible. Return Protection1 Additionally, purchase protection benefits are not payable on eligible items if the damage is caused by riots, acts of war or service in the military, normal wear and tear or damage through alteration. Many or all of the products featured here are from our partners who compensate us. to see if your incident is covered. Most Cards allow up to $1,000 per incident, with a limit of $50,000 per year. Terms, conditions and limitations apply. Coverage can vary based on your state of residence, though, and bonus categories sometimes have caps. Coverage under the Purchase Protection Program, which covers items broken, stolen, or lost (lost coverage on the Platinum and Centurion cards only) within 90 days of purchase, is up to $10,000 per occurrence on the Platinum card vs. $1,000 on the SPG card. Please review. The Forbes Advisor editorial team is independent and objective. Items purchased for professional or commercial use such as education, training or skills. Here's a look at how purchase protection programs work. Permanent household items such as carpet, flooring, air conditioners and refrigerators. Information provided on Forbes Advisor is for educational purposes only. Delta SkyMiles Reserve American Express Card. The American Express Platinum cards are eligible for American Express Purchase Protection. If an item is broken, take pictures to document the broken item and make sure that you keep the broken item until either it is requested by American Express or your claim is paid and closed. Dozens of cards offer this benefit. Some premium American Express Cards also include coverage for lost items and provide coverage of up to $10,000 per incident and $50,000 per year. Join Date: Aug 2009. Please view our advertising policy page for more information. If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. Earning rates: 4 points per dollar spent at restaurants and on the first $25,000 spent at U.S. supermarkets each calendar year (then 1 per dollar); 3 points per dollar spent on flights booked directly with airlines or on Amex Travel; 1 point per dollar spent on other purchases. Plus, your own feed of TPG content. Let's take a look at the current coverage on, holders are covered for up to 90 days from the date of a covered purchase of an eligible item. Plus, AmEx can change the coverage at any time. Call 1-800-243-0198 for more information. TPG values this bonus at $1,388. 3 yr. ago. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Maximum coverage per account for purchase protection: $50,000. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I want to file a purchase protect claim with Amex, but everything I see says the 90 days runs from the date of purchase, not the date of delivery. Finally, some American Express cards offer purchase protection even when you lose a recently-purchased item. Finally, its not that hard to snap a photo of a receipt and retain it in your smartphones cloud storage archive for many years. For example Mastercard offers Purchase Assurance to many Mastercard holders. If an item is stolen, file a police report immediately. If you have questions, please consult your own professional legal, tax and financial advisors. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The following are ineligible for coverage: Also excluded is loss or damage due to any of the following reasons: Additionally, the maximum protection related to a natural disaster is $500. American Express also has a range of versatile credit cards with competitive interest rates and benefits such as travel insurance, cashback, extended warranty and more! Covered Eligible Purchases are items bought with your Eligible Card and are covered for the first 90 days after the day of purchase. Nonetheless, this useful benefit can save you hundreds (maybe thousands) if you have the misfortune of theft or damage on a covered purchased item within 90 days of purchasing the item. Visit americanexpress.com/benefitsguide for details. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) To be eligible, you must pay for the entire cost of the item with your eligible American Express card, and purchases must be made in the U.S. or U.S. territories.^. The Amex EveryDay Preferred Credit Card from American Express. The claim was quickly accepted, and I was issued a statement credit for my purchase. Read more. Official application link: Ink Business Cash Credit Card. Maximum coverage per purchase protection claim: $10,000. If you have multiple American Express cards with varying coverage limits, make sure that your large purchases are made on your cards with the largest coverage limits. Something went wrong. Personal cards with purchase protections from AmEx include: The Platinum Card from American Express. This site does not include all credit card companies or all available credit card offers. Worry less. But can you use your credit card to do so? We'll run a soft credit check to find special offers, but it wont affect your credit score. You may even be asked to send in a damaged item or a picture for proof of loss, so be sure to keep all of these until the claim is resolved. How do I find and add Amex Offers to my Card? Plus, not all damage and losses are covered. One-of-a-kind items, such as antiques and artwork, or limited-edition items. Just make sure to file a notice of claim within 30 days of the loss. This benefit is limited to $1,000 annually. NerdWallet strives to keep its information accurate and up to date. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. read full answer Help protect your eligible Although they didnt make the top five, the following cards offer purchase protection with a limit of $10,000 per incident/claim and a limit of $50,000 per year per account (although Amex cards have a limit of $500 per event for natural disasters*). You need to typically provide documentation (receipts) and sometimes proof such as a police report. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The Platinum Card from American Express American Express Gold Card and Delta SkyMiles Reserve American Express Card are just a few examples. When an American Express Card Member charges a Covered Purchase with their Eligible Card, Purchase Protection can help protect their Covered Purchases for up to 90 days from the Covered Purchase date if it is stolen or accidentally damaged. American Express makes it easy - you can file your claim online or by giving us a call at 1-800-322-1277; if international, call collect at 1-303-273-6498. All policies have a maximum limit of $50,000 in claims per calendar year. Please visit americanexpress.com/benefitsguide for more details. All financial products, shopping products and services are presented without warranty.